Terms of Service

1. Acceptance of terms

Welcome to Rise Bright! These Terms of Service ("Terms") govern your use of the Rise Bright platform ("Service"), operated by Rise Bright ("we", "our", "us").

By accessing or using Rise Bright, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Service description

2.1 What Rise Bright provides

Rise Bright is an adaptive educational platform that provides:

• Personalised learning assessments aligned with the Australian Curriculum
• AI-generated educational content tailored to each child's level
• Progress tracking and parent dashboard
• Support for neurodiverse learners (ADHD, dyslexia, autism, dyscalculia)
• State-specific curriculum alignment (VIC, NSW, QLD, SA, WA, TAS, NT, ACT)

2.2 What Rise Bright is NOT

2.3 Service availability

We aim to provide continuous service but cannot guarantee uninterrupted access. We may:

• Perform scheduled maintenance (with advance notice when possible)
• Make updates to improve the service
• Experience occasional technical difficulties

3. User accounts

3.1 Account creation

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• One parent account can manage multiple child profiles

3.2 Account security

You agree to:

• Keep your password confidential
• Notify us immediately of any unauthorized access
• Not share your account with others
• Log out from shared devices

3.3 Child profiles

Child profiles can only be created by a parent or legal guardian who:

• Has parental authority for the child
• Consents to the child using the platform
• Accepts responsibility for the child's use of the service

4. Parent/guardian responsibilities

As a parent or guardian using Rise Bright, you agree to:

4.1 Supervision

• Provide appropriate supervision of your child's use of the platform
• Ensure your child understands appropriate online behaviour
• Monitor your child's progress and engagement

4.2 Information accuracy

• Provide accurate information about your child's year level
• Update information if circumstances change
• Only provide learning needs information you're comfortable sharing

4.3 Appropriate use

• Use the platform for its intended educational purpose
• Not attempt to circumvent any security measures
• Not use the platform on behalf of others without their consent

5. Acceptable use policy

5.1 Permitted uses

You may use Rise Bright to:

• Access educational content for your children
• Track your children's learning progress
• Export your data for personal records
• Provide feedback to improve the service

5.2 Prohibited uses

You must NOT:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users' access to the service
• Upload malicious content or code
• Scrape, copy, or redistribute our content without permission
• Use automated tools to access the service (except with permission)
• Create accounts using false information
• Share content that is harmful, offensive, or inappropriate
• Impersonate other users or Rise Bright staff

5.3 Consequences of violation

Violation of these terms may result in:

• Warning notification
• Temporary suspension of access
• Permanent termination of account
• Legal action where appropriate

6. Intellectual property

6.1 Our content

All content on Rise Bright, including but not limited to:

• Educational materials and assessments
• AI-generated lessons and questions
• Website design, logos, and branding
• Software code and algorithms

is owned by Rise Bright or our licensors and is protected by Australian and international copyright laws.

6.2 Your license to use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the platform for personal, non-commercial educational purposes
• Download and print materials for your child's personal learning use

6.3 Restrictions

You may NOT:

• Copy, modify, or distribute our content for commercial purposes
• Remove any copyright notices from materials
• Create derivative works based on our content
• Reverse engineer our software or algorithms

6.4 User content

Any content you provide (such as feedback) may be used by us to improve the service. You retain ownership of your personal data as described in our Privacy Policy.

7. Disclaimers

7.1 Service "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement
• Accuracy, completeness, or reliability of content
• Uninterrupted or error-free service

7.2 AI-generated content

Our educational content is generated using AI technology (Claude). While we strive for accuracy:

• AI-generated content may occasionally contain errors
• Content is reviewed but not manually verified for every question
• Parents should use their judgment regarding content suitability

7.3 Third-party services

We use third-party services (such as Anthropic's Claude API) to provide our service. We are not responsible for their availability or performance.

8. Limitation of liability

To the maximum extent permitted by Australian law:

8.1 Exclusion of liability

Rise Bright, its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, data, use, goodwill, or other intangible losses
• Any damages resulting from your access to or inability to access the service
• Any damages resulting from unauthorized access to your account

8.2 Cap on liability

Our total liability to you for any claims arising from your use of the service shall not exceed the amount you have paid us in the past 12 months (or $100 AUD if the service has been free).

8.3 Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified.

9. Subscriptions, cancellation and refunds

9.1 Subscription plans

Rise Bright offers paid subscription plans on monthly, 6-month, and annual billing cadences. Current pricing is shown when you choose a plan from your parent dashboard. Prices are in Australian dollars (AUD) and include GST where applicable. Payments are processed by Stripe.

9.2 How to cancel

You can cancel your subscription at any time through any of the following:

• Your parent dashboard, by selecting "Manage subscription"
• The Stripe customer portal linked from your account
• Emailing us at support@risebright.com.au

Cancellation takes effect at the end of your current billing period. You will keep full access to the service until that date and will not be charged again.

9.3 Refund eligibility

The refund policy below applies in addition to your rights under Australian Consumer Law (see section 9.6). It is intended to be fair to families on every billing cadence.

9.3.1 14-day cooling off (new subscriptions)

If you cancel within 14 days of your first subscription payment and your child has not made substantial use of the platform (defined as completing more than three full learning sessions), you may request a full refund of that payment.

9.3.2 Annual and 6-month plan partial refunds

If you cancel an annual or 6-month subscription after the cooling off period, you may request a pro-rata refund of the unused portion. We calculate the refund as follows:

1. Take the amount you paid.
2. Subtract the equivalent monthly rate for each full or partial month already used.
3. Subtract the discount you received for choosing a longer plan (10% for 6-month, 20% for annual).

This produces a refund equivalent to what you would have paid had you been on the monthly plan from the start. We do this so families on monthly plans are not disadvantaged by the policy.

9.3.3 Monthly plan refunds

Monthly subscriptions are not normally refundable after the 14-day cooling off period, because you can cancel future billing yourself and avoid further charges. We may issue refunds at our discretion in cases of platform unavailability, service faults, or genuine hardship.

9.4 How to request a refund

Email support@risebright.com.au with:

• Your account email address
• The reason for the refund request
• The Stripe payment reference (visible in your payment confirmation email)

We aim to respond to refund requests within 5 business days. Approved refunds are returned to your original payment method via Stripe and typically appear within 5 to 10 business days, depending on your bank or card issuer.

9.5 Non-refundable circumstances

Refunds are not available where:

• The subscription has been used in breach of these Terms (see section 5, Acceptable use)
• The account has been terminated by us for breach of these Terms (see section 10, Termination)
• The refund request is made more than 12 months after the original payment

9.6 Your rights under Australian Consumer Law

Our refund policy operates alongside, not instead of, your rights under the Australian Consumer Law (ACL). You have statutory consumer guarantees that cannot be excluded. These include guarantees that our service will be:

• Provided with due care and skill
• Reasonably fit for any specified purpose
• Provided within a reasonable time (where no time is set)

If our service fails to meet a consumer guarantee, you may be entitled to a refund, repair, or compensation as set out in the ACL. Nothing in these Terms limits your rights under the ACL.

For more information, see the ACCC consumer rights guide.

9.7 Free trials, waitlist, and pilot programmes

From time to time we may offer free access through a beta period, free trial, waitlist invitation, or pilot programme (such as the Remarkable Launcher pilot). During these periods:

• No payment is taken, so no refund is needed if you decide not to continue
• You can leave the waitlist or trial at any time without obligation
• A trial only converts to a paid subscription with your explicit consent at checkout

10. Termination

10.1 Your right to terminate

You may terminate your account at any time by:

• Contacting us at support@risebright.com.au
• Using the account deletion feature in your dashboard (when available)

10.2 Our right to terminate

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Abuse or misuse the platform
• Fail to pay any applicable fees (if introduced in the future)

10.3 Effect of termination

Upon termination:

• Your access to the service will cease
• Your data will be handled according to our Privacy Policy
• You may request a data export before termination
• Certain data may be retained for legal compliance purposes

11. Changes to terms

We may update these Terms from time to time. When we make changes:

• Minor changes: Updated Terms will be posted on this page
• Material changes: We will notify you by email at least 30 days before changes take effect

Your continued use of the service after changes take effect constitutes acceptance of the new Terms.

12. Governing law

12.1 Applicable law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

12.2 Dispute resolution

Before taking legal action, you agree to:

1. Contact us to attempt to resolve the dispute informally
2. Allow 30 days for us to respond and attempt resolution
3. Consider mediation as an alternative to litigation

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Contact us

If you have any questions about these Terms of Service, please contact us:

Business details

Rise Bright
ABN: 14 593 418 783
Victoria, Australia